SecureAnyCloud
Golden Images
  • About SecureAnyCloud
  • AWS CFT for WAMP with Aurora
    • Introduction
      • Overview
      • Resources
      • High Availability
      • Deployment time
    • Architecture
    • Getting Started
      • Pre-Requisites
    • Configuration
      • Service Limits
      • Network Configuration
      • Backup, maintenance & recovery
        • DR Strategy
    • After deployment
      • Support
      • SLA
      • Health Check
      • Auto-Scaling
    • Security Best Practices
      • Security for Amazon Aurora
        • Encryption
      • AWS EC2 Security
      • Secrets Management
        • Rotating Keys
      • Public Assets
    • Instance Sizing
    • Costing
  • CFT: Secured WAMP With Aurora - Windows 2016
  • MySql Change Password
  • PHP on cloud
  • [Stack_Name]
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  1. AWS CFT for WAMP with Aurora
  2. After deployment

Support

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Last updated 4 years ago

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Tier 1: Deployment Support

24x7 Support

Live Support @

Email: Support@SecureAnyCloud.com

Response time: 24 hours

Tier 2: Custom deployment And Managed Services

Email: Support@SecureAnyCloud.com with details on the requirements and the customization requirements.

Response time: 24 hours

SLA

For both Tiers there is AWS backed SLA

For

Monthly Uptime Percentage

Service Credit Percentage

Less than 99.99% but equal to or greater than 99.0%

10%

Less than 99.0% but equal to or greater than 95.0%

25%

Less than 95.0%

100%

For

Monthly Uptime Percentage

Service Credit Percentage

Less than 99.99% but equal to or greater than 99.0%

10%

Less than 99.0% but equal to or greater than 95.0%

30%

Less than 95.0%

100%

Monthly Uptime Percentage

Service Credit Percentage

Less than 99.99% but greater than or equal to 99.0%

10%

Less than 99.0% but greater than or equal to 95.0%

30%

Less than 95.0%

100%

For

https://www.secureanycloud.com
Database
Compute
Elastic Load Balancing