> For the complete documentation index, see [llms.txt](https://helpdocs.secureanycloud.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocs.secureanycloud.com/aws-deployment-secured-wamp-with-aurora-on-windows-server-2016/after-deployment/support.md). # Support Tier 1: **Deployment Support** 24x7 Support Live Support @ Email: Response time: 24 hours Tier 2: **Custom deployment And Managed Services** Email: with details on the requirements and the customization requirements. Response time: 24 hours **SLA** For both Tiers there is AWS backed SLA **For** [**Database**](https://aws.amazon.com/rds/aurora/sla/) | **Monthly Uptime Percentage** | **Service Credit Percentage** | | --------------------------------------------------- | ----------------------------- | | Less than 99.99% but equal to or greater than 99.0% | 10% | | Less than 99.0% but equal to or greater than 95.0% | 25% | | Less than 95.0% | 100% | **For** [**Compute**](https://aws.amazon.com/compute/sla/) | **Monthly Uptime Percentage** | **Service Credit Percentage** | | --------------------------------------------------- | ----------------------------- | | Less than 99.99% but equal to or greater than 99.0% | 10% | | Less than 99.0% but equal to or greater than 95.0% | 30% | | Less than 95.0% | 100% | **For** [**Elastic Load Balancing**](https://aws.amazon.com/elasticloadbalancing/sla/) | **Monthly Uptime Percentage** | **Service Credit Percentage** | | --------------------------------------------------- | ----------------------------- | | Less than 99.99% but greater than or equal to 99.0% | 10% | | Less than 99.0% but greater than or equal to 95.0% | 30% | | Less than 95.0% | 100% |