Support

Tier 1: Deployment Support

24x7 Support

Live Support @ https://www.secureanycloud.com

Email: [e-mail]

Response time: 24 hours

Tier 2: Custom deployment And Managed Services

Email: [e-mail] with details on the requirements and the customization requirements.

Response time: 24 hours

SLA

For both Tiers there is AWS backed SLA

For Database

Monthly Uptime Percentage	Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0%	10%
Less than 99.0% but equal to or greater than 95.0%	25%
Less than 95.0%	100%

For Compute

Monthly Uptime Percentage	Service Credit Percentage
Less than 99.99% but equal to or greater than 99.0%	10%
Less than 99.0% but equal to or greater than 95.0%	30%
Less than 95.0%	100%

For Elastic Load Balancing

Monthly Uptime Percentage	Service Credit Percentage
Less than 99.99% but greater than or equal to 99.0%	10%
Less than 99.0% but greater than or equal to 95.0%	30%
Less than 95.0%	100%